All questions related to your profile and managing it

• How can I change my password? 546
• I play in several clubs, can I have a single login? 373
• I have a single account across several clubs, how do I choose which club to display? 318
• A family member wants to become a member, can I add them? 252
• How do I book for a family member? 128
• I've lost my password. How can I recover it? 360
• How do I change my profile photo and information? 106
• I have several accounts: how do I merge them into a single login? 122
• How do I change the site language? 127
• How do I set my personal access code? 104
• My data: download, leave the club, delete my account 154
• How do I become a club member online? 195

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 264
• Why are some cells pink on the board? 480
• How can I make a booking 1045
• How can I book with a guest? 327
• How can I edit a booking? 294
• How can I delete a booking? 393
• All courts are occupied. Can I join the waiting list? 182
• What payment methods are available to me for a booking? 209
• How to create an open booking 162
• How to join an open match 115
• Where can I find the court access code (door code)? 123
• How do I withdraw from an open match? 90
• How do I view my booking history? 105
• How do I see the weekly schedule? 117
• How do I find and book at another club? 95

How do I register for a camp or a school?

• Sign up for a tennis lesson 177

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 105
• How do I pay for a booking with my wallet? 113
• How do I split the payment with my partner? 113
• How do I use my restaurant vouchers? 108
• How do I view and pay my invoices? 97
• How do I download my certificates? 172
• How do I send money from my wallet to another member? 170

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 107
• How do I join my club's WhatsApp groups? 108
• How do I take part in the Défi-Plugin (challenge tournament)? 94

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 97
• How do I install the Plugin.ch mobile app? 115
• How do I choose the notifications I receive on my phone? 126
• Where can I find the messages sent by my club? 125

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 111
• The administration home page 111

• Manage access 179
• Manage membership cards 133
• Manage clubhouse 106
• Manage restaurant credit 125
• Manage email sending 115
• Manage invoicing 115
• Manage member groups 117
• Manage registrations 140
• Manage special days 111
• Manage offers 140
• Manage online payments 113
• Manage billing regions 104
• Manage the club manager 105
• Manage challenge tournaments 121
• Manage RFID validation 128
• Manage general settings 124
• Setting up the accounts (general ledger) 159
• Configure EBICS: connect Plugin.ch to your bank 171
• Gate access log 158
• Manage multiple buildings 158

• Create a new court 125
• Manage court groups 146
• Manage booking periods 161
• Manage court usage 131
• List, edit, or delete a court 106
• Manage sports 146
• Close courts 146

• Create a new season 123
• Edit or delete a season 120
• Open the winter season by copying last season 107
• Link a sport to a season 147

• Manage recurrence authorizations 132
• Manage restrictions 130
• Manage subscription type 140
• Create booking prices: per session or per season 120
• Check rates with the rate grid 143
• Manage non-member and pay-as-you-go deductions 184
• Booking without a subscription: the guest subscription 154

• Create an item 140
• Assign an item to a member 115
• Edit or delete an item 112
• Delete an item assigned to a member 110
• Import linked items from Excel 139

• Display the member list 114
• Create a new member 147
• View a member's detailed information 110
• Display a member's operational data 100
• Manage member subscriptions 127
• Import member data 106
• Print member cards 120
• Print and export the member list 88
• Charge an item to a member or a group 119
• Link a member to a group 130
• Edit and delete a member 119
• Search for a member 99
• Managing duplicates: merging two profiles 160
• Managing units to be deducted: personalised hours and non-members 141
• Manage Swiss Tennis licenses 147
• Topping up a member's wallet 137
• Find and reactivate a removed member 123
• Issue a certificate for a member 141
• Managing families 171
• Handling erasure requests (GDPR) 164

• Add a new sponsor 111
• Invoice sponsors 120
• Re-invoice sponsors 122

• Assign and remove a role 121
• Roles and access: create and edit a role 136

• Activating the Lessons module 113
• Creating lesson items 120
• Create, edit, and delete a lesson 126
• Manage lesson groups 109
• Manage lesson enrollments 154
• Prerequisite 123
• Invoice and reminder texts 115
• Teachers' schedule 147
• Grouped payments of registrations (basket) 127
• Change the rate of a registration 148
• Copy a lesson for the next season 139

• Complete management of equipment rental 108

• Find old invoice groups (archives) 104
• Invoice considerations and display 90
• Create invoices 128
• Send invoices by email 118
• Manage payment reminders 119
• Print invoices 125
• List and search invoices 107
• Edit and delete invoices 111
• Invoicing a membership fee or an item: what's the difference? 85
• Automatic reminders for e-mail invoices 119
• Keeping the accounts with the general ledger 156
• Manage family discounts 132
• Import accounts from Excel 153
• Carry an overpayment over to the next invoice 127
• How invoice dates are calculated 124
• Annuler une facture ou une ligne déjà comptabilisée 88

• List of bank payments 113
• Processing via bank files 121
• Process a manual payment 105

• Process installments 113

• Managing bookings in the schedule 157
• Configure and use open matches 112
• Manage the set times 101
• Create a promo code and use it 95
• Refund a fixed-hour session that was released and taken again 130
• Moving a booking and creating a recurrence in the schedule 144
• Creating and managing recurrences 144
• The weekly view and the all-sports view 136
• The cash journal and the history of a booking 134
• Manage cash register prices 126
• Offering items with a booking 152
• Deleted bookings and deletion records 138
• Replace a player on a fixed hour 138
• A fixed hour cannot be added: nothing is displayed 135

• Manage automatic emails 123
• Sending bulk emails 107
• Manage messages 116
• History of sent emails 117
• Writing an e-mail with the editor 124
• Birthday and inactive member e-mails 118

• Manage challenge tournaments 121

• Enable partner search 122

• The statistics dashboard 107
• Invoicing bookings from the statistics 110

• Access the program 135
• Booking by a member 134

• Creating and configuring a lesson 122
• Sign up for a tennis lesson 118
• Managing registrations (administrator) 117
• Managing groups and the schedule 119
• Tennis lesson invoicing 110
• Invoicing check and Youth and Sport export 117

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 129
• Adding and editing an employee 104
• Special cases: minor salary, young people, pensioners, LPP 126
• Running the monthly payroll 131
• Entering a compensated absence (army, maternity, illness, accident) 116
• The 13th salary and holidays for hourly employees 106
• Paying salaries and reconciling them with the bank 149
• Correcting an approved payslip 115
• Salary certificates and annual lists 115

You'll find all the questions about booking without an account

• How can I book if I don't have an account 970
• Where can I find available courts in my area? 218
• How can I edit/cancel my booking if I don't have an account? 236